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Common queries answered

Frequently asked Questions

All of the products on our website is readily available to you as they are all here in Dublin. No need to wait for your order to arrive from abroad and then have to wait weeks to be delivered to your home or place of work.

We offer a wide range of French and Belgian regional products not found elsewhere in the country. Delicious Côte d’Or chocolate, waffles, sauces, cheese, charcuterie. Quality brands ranging from coquillettes, biscuits from your childhood to traditional preserves that you used to find and buy at any store in France.

Secondly, we do not only offer luxury products, nor products that can be found in Ireland, but everyday consumer products that we as expatriates miss. We also offer an exclusive service of butcher and caterer on order, with several deliveries of fresh products each week. A suggestion box is also available here in case you want something special that you don’t find on our site. Finally, different specialty products will be offered each month.

We are an eCommerce shop trading online only. We are located in Dublin and our products are also located in our Dublin depot.

With us, no need to wait weeks for your order to arrive from abroad and then be delivered to you here. We have several wholesalers we work with to provide you with quality and fresh merchandise.

Our carriers are certified to transport food and fresh products. We’ve also received all the necessary HSE approvals for our grocery store.

In short, 24 hours. Your order will be processed the day you order. If you live in the Dublin area, you will be delivered by us either the same day if order is placed before 11am or the next if ordered after that. Weekends depending on demand.

Outside of Dublin, you will receive your order the next day by DPD and will be notified by text before delivery. Please note DPD does not deliver Saturday or Sunday so, if your order is placed on Friday, Saturday or Sunday, it will be sent out on Monday for Tuesday delivery.

All orders over €50 are shipped FREE of charge. Any order under €50 will be charged €10 – anywhere in the Republic of Ireland.

Delivery within 24h to your home from Monday to Friday.

We deliver fresh and dry products throughout the Republic of Ireland.

Rates:

Delivery: €10.00

Free shipping for orders over €50.00 purchase anywhere in Ireland.

The advantage of our system is that fresh products are shipped everywhere in Ireland with especially less waiting time between the time your order was placed and its reception at your home.

Upon receipt of orders, we ship the goods within 24 hours. Please note that Saturdays and Sundays are not business days and should not be considered for shipping purposes. There will be no parcel departures on Fridays, Saturdays or Sundays. As the courier company is closed on weekends, we will not risk your goods getting stuck in a truck/van for several days. Please note they do not work on national holidays or Banks Holidays.

Le Goudalier does not operate its own delivery vehicles, apart from the Dublin area and orders outside of the Dublin area are sent by an independent courier (DPD) during normal business hours. We cannot offer a scheduled delivery option and the goods are delivered according to the route and schedule of an independent courier service over which we have no control. The customer is responsible for providing the correct delivery address and contact information.

Unfortunately, breakage sometimes happen during delivery by courier. In these very rare cases, we would require photographic evidence of the broken items before being reimbursed for the damaged product. Please note the refunds are done the same day by us but may take a couple days to process through your bank.

Both your shipping and billing addresses can be added during the checkout process or changed by logging into “My Account”.

If in the Dublin area, you will receive a text the morning of your delivery (usually the next day) telling you the approximate time of delivery. If you are not home at the time noted, we can always accommodate a different day/time.

Orders placed outside of Dublin area, a text will be sent to you by our courier, DPD, telling you when the delivery will be made. Again, if any changes need to be made, they can be made online on the link to the DPD portal provided.

Please note we

We are always available for any questions/problems you may have. The quickest way to contact us is via WhatsApp or phone but we are always available by email.

For the moment, due to logistical reasons with customs and rising fuel costs, we currently only ship within the Republic of Ireland. We are looking into shipping outside the country and hope to do so very soon.

That all depends on what was ordered. All items will be received together on the same day. We do our best to keep all items in one box but, in some occasions – to avoid any necessary breakages, we have had to use more than one box. Please note that if this is the case, you will only be charged for the one box (if under €50).

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13 Adelaide Road, Dublin 2, D02 P950, ÉIRE

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Free shipping

On all orders above €50

24hr Delivery

Dublin area

Delivery Across Ireland

Usually dispatched same day

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